TALK · International impact of TALK©: a simple and practical approach to multi-professional structured feedback and debriefing, to be used after unplanned learning events in clinical environments.

International impact of TALK©: a simple and practical approach to multi-professional structured feedback and debriefing, to be used after unplanned learning events in clinical environments.

TALK© is a communication tool which aims to guide multi-professional clinical teams learning and improving the quality of patient care together. It is a simple and practical approach to structured feedback and debriefing, to be used after any learning event in clinical environments. Patient safety is far too often threatened by unidentified system flaws, poor practices, weaknesses in team communication and lack of appropriate action after critical events. This has been highlighted in the UK by the Morecambe Bay Investigation (Kirkup 2015), the Mid Staffordshire NHS Foundation Trust Public Inquiry (Francis 2013) and the Trusted to Care Independent Review (Andrews 2014). The relevance of a culture of safety and communication is emphasised by the World Health Organisation (Human Factors in Patient Safety, 2009). It advocates debriefing, a process of formally reflecting on individual and team performances after a particular task, shift or event in order to learn from both well managed and poorly managed events. However, it is still not adequately embedded in clinical practice. Two meta-analyses support the use of clinical feedback and debriefing to improve performance. One of them demonstrates improved patient outcomes (Couper 2013). The other covers medical and non-medical organisations, and states that debriefs are a potentially powerful yet simple tool to improve the effectiveness of teams and individuals (Tannenbaum 2013). Structured debriefing is used in a number of fields, including aviation and the military. The TALK© approach to clinical debriefing may transform the way that healthcare teams communicate and learn from clinical events, as well as contribute to a supportive culture centred on patient safety. The objectives of this project were: 1. Quantify and promote guided reflection within clinical teams as a way to improve and maintain patient safety, increase efficiency and to contribute to a supportive culture of dialogue and learning 2. Share best practice, knowledge and experiences to further develop the TALK© tool, with the end goal of implementing it on an international scale 3. Promote international and inter-sector collaboration, and sharing of knowledge and ideas.

Текст от CORDIS, на английски · Данни: CORDIS, © Европейски съюз